Technology Support · IT Ops LinkedIn ↗

Keeping classrooms, labs, and users running — with empathy and automation.

Hi, I’m Preston — a Senior Technology Support Analyst and IT enthusiast. I love turning messy tech problems into simple playbooks, building helpful tools (from FiveM scripts to PowerShell automations), and tinkering in my home lab to learn what’s next.

Fun fact: I was Time Magazine’s Person of the Year in 2006 (along with everyone else!).

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About

I focus on IT operations and support — imaging labs, deploying software, solving Wi‑Fi quirks, and documenting so the next issue is faster. I also do FiveM development for custom GTA Roleplay servers and maintain a busy home lab on a Dell PowerEdge R430.

Experience

Senior Technology Support Analyst

Client Services

Jan 2024 — Present

Technology Support Analyst

Client Services

Jun 2022 — Jan 2024

Student Technician

Client Services

Jun 2019 — Jun 2022

FiveM Development (GTA Roleplay)

Developer & Admin

2022 — Present

Skills

Windows 10/11 Imaging Help Desk Ops Intune / SCCM Active Directory PowerShell Networking SolarWinds Observability SolarWinds Service Desk Dameware Remote Everywhere SQL basics FiveM / Lua HTML/CSS

Currently exploring: Kubernetes basics, better CI for game‑server scripts, and lightweight SRE practices for campus IT.

Contact

Want to collaborate or chat about IT ops, SolarWinds, or GTA RP modding? Reach out below.